The Push for Patient Engagement: Who Benefits the Most?
It goes without saying that people – you and I – need…
Establish Boundaries With Difficult Patients Early, Before the Relationship Descends Into Crazy Town
Be forewarned, this is an “elephant in the room” post about dealing…
The Surprising Science Behind Patient Satisfaction
It’s no surprise to any of us that we remember situations that…
Why Hospitals, Health Plans and Medical Groups Should Invest in Patient-Centered Communication Skills
“Patients are, in fact, overly patient; they put up with unnecessary discomforts…
Harvard Pilgrim CEO Eric Schultz on Consumer Engagement and Transparency [TRANSCRIPT]
This is the transcript of my recent interview with Harvard Pilgrim’s CEO Eric…
Helping Patients Make Better Decisions
The relevance of the doctor-patient relationship to better decision making and treatment compliance:An important…
Pause Before Posting: New Social Media Position Paper Guides Physicians
Physicians have been quick to embrace online technology personally, but on the…
Twitter Moves Markets: Can It Impact Disease?
For those who are engaged in social media, nothing is more powerful…
Embracing Technology and Providing Care: The Role of Email and Texting in the Patient Encounter
As we become more connected as a society, it is inevitable that…
How Physicians Can Adopt Social Media (Before It’s Too Late)
The consumerization of healthcare isn't a passing fad, according to PwC's U.S. health…
