Latest Hospital Administration News
The Push for Patient Engagement: Who Benefits the Most?
It goes without saying that people – you and I – need…
Nine Out of Ten Hospitals Have No Plan to Achieve Patient Satisfaction
There’s a huge gap “between hospital management and frontline clinicians with respect…
Do Readmission Rates Really Indicate Hospital Quality?
Unplanned readmissions to the hospital have been the focus of much attention…
Making “Best” Even Better
The dictionary defines best as "of the highest quality, excellence, or standing.”…
Establish Boundaries With Difficult Patients Early, Before the Relationship Descends Into Crazy Town
Be forewarned, this is an “elephant in the room” post about dealing…
Create Engaging Content For Your Hospital
It's hard to figure out what patients want to hear. It’s harder…
Person-Centered HealthCare: Patient-Centered Medical Homes Need to Become More “Patient-Centered”
A recent study in Medical Care about Horizon BCBS’s Medical Home pilot…
Noise Reduction in Hospitals: The Value of Patient Experience Surveys
The value of patient experience surveys is intuitive to consumers, who are…
ICD 10 Implementation: Understanding the Financial Ramifications
Hospitals and providers across the country are gearing up for implementation of…
Do All of Us Really Have to Change?
As someone who professionally closely tracks the debate over the transformation of…