How We Revolutionized Our Emergency Department
First published in the Harvard Business Review First published in the Harvard…
The Irony of a Paper TOC Document in an EHR
Over one year ago my office implemented Allscripts Enterprise EHR (Electronic Health…
Hospitals May Not Be Ready for ICD-10
The health care industry is preparing to shift coding from ICD-9 to…
Patients Shouldn’t Have to Tell Doctors to Wash Their Hands
Hospitals struggle to get doctors and nurses to wash their hands. That’s…
Empathy, Humanity and Design at GE Healthcare
Originally published on MedCityNews.com.A medical procedure can be the most emotional, frightening…
The Price, Cost, and Value of Bio-Pharmaceutical Care
“Confusion” and “Misunderstanding” are two of the words one can use to…
Physician Communication and Patient-Centered Care: How to Improve Internal Communication
In a recent article published on the blog of Harvard Business Review,…
Understanding the Drivers of the Patient Experience
First published in the Harvard Business Review First published in the Harvard…
Is Your Hospital Website Costing You Revenue?
Today, 8 out of 10 health consumers are visiting hospital websites. But…
Reducing Medical Errors with Engaged Patients and Culture Change
Originally pubiished on MedCityNews.com. Originally pubiished on MedCityNews.com.“Culture change.” Those words just…