Death By a Thousand Cuts: Physicians’ Surprising Response to My Wife’s Lung Cancer Recurrence
This is a true story.My wife was about to celebrate her 10th…
The Adopt One! Challenge: The First Step to Better Patient Engagement and Patient Experiences
A journey of a thousand miles begins with a single step. Or…
Is the CEO of the Cleveland Clinic Serious When He Says “No More Passive Patients”?
If a recent blog post by the CEO of the Cleveland Clinic is…
First Principle of Patient Engagement and Patient Portals: Be “Relevant” From the Patient’s Perspective
One of the biggest challenges facing health care providers today when it…
Patient Non-Adherence Is A Physician-Patient Communication Challenge
Have you noticed all the articles in the health care press lately…
The Push for Patient Engagement: Who Benefits the Most?
It goes without saying that people – you and I – need…
Person-Centered HealthCare: Patient-Centered Medical Homes Need to Become More “Patient-Centered”
A recent study in Medical Care about Horizon BCBS’s Medical Home pilot…
Why Hospitals, Health Plans and Medical Groups Should Invest in Patient-Centered Communication Skills
“Patients are, in fact, overly patient; they put up with unnecessary discomforts…
Physicians With High Productivity And Satisfaction Scores Employ Strong Patient-Centered Communication Skills
People are forever telling me that I am wasting my time talking…