Charlie Young

— Bio —

Currently working with the Improvement and Innovation team in the UK DoH to deliver two new Digital First Case for Change reports for Innovation Expo 2013 along with a digital maturity reporting tool based on the original Digital First report. Of all the digital initiatives coming out from the health sector, Digital First has a huge potential to empower local organisations to become digitally savvy quickly and create a real step-change in healthcare delivery.

We're also now applying customer-led design techniques from our digital experiences to influence patient-centred service transformation.

We use a fun and fantastic method - ODI - whereby we listen - to patients and staff - to learn about what works and what doesn't. Through the process we begin to understand what the underlying unmet needs of users are and thus what outcomes they are trying to attain. That's just the input for a roller-coaster innovation and ideas process, where we work out new, improved and effective ways to deliver patient-centred care services.

My background? A healthy blend of healthcare service redesign, spacecraft & launch vehicle engineering and surviving as a sleep-deprived and slightly nocturnal Gen X media slacker.

Specialties: Healthcare, mhealth; rapid prototyping, stakeholder engagement, service design, facilitation, project management, organisational change, multichannel and digital strategy