Even 9-Year Olds Hate Waiting Rooms
This is a brief post with a really big lesson…
My fourth-grade daughter Natalie was asked to draw pictures of her vocabulary words this week.
We asked her about one of the drawings, she said her word was “boring.” The picture was of waiting in a doctor’s office. (Apparently we’ve forgotten to teach her the current euphemism for “waiting room” is “reception area.”)
Be forewarned, even the kids don’t like being made to wait. It’s “boring,” and the doctor’s name in the picture is, Taking Forever Guy.
Out of the mouths of babes.
Stewart Gandolf, MBA, is the CEO and Co-Founder of Healthcare Success Strategies, a national healthcare consulting and marketing company. Stewart has written for dozens of leading healthcare publications and has spoken at hundreds of venues on many topics including patient experience, marketing and reputation management. Additionally, Stewart has personally consulted for over 1,500 hospitals ...