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Caring Relationships

August 27, 2014 by Christine Kapsa, NP, DNP

Care coordination is the process of getting a patient’s various clinicians to talk to each other. Preferably with a rational diagnosis and treatment plan. Coordination minimizes duplicated tests, makes transitions from one care facility to another safer, and results in better outcomes. It’s such a simple notion. In theory.[read more]

Good Riddance to Routine Pelvic Examinations

August 26, 2014 by Michael Kirsch

pelvic exams / shutterstock

So much in medicine and in life is done out of habit. We do stuff simply because that’s the way we always did it. Repetition leads to the belief that we are doing the right thing. Life gets more interesting when folks question long standing beliefs and practices, forcing us to ask ourselves if what we are doing makes any sense.[read more]

Massive Data Breach: Time for Sports Analogies?

August 26, 2014 by David Harlow

In reading an account of the recent attack on Community Health Systems that netted the bad guys 4.5 million patient records, I was struck by the notion put across in the article that all we have to do is work harder to patch vulnerabilities, that with a better defense we can win the game against a skilled quarterback.[read more]

How Telehealth Will Support the Triple Aim

August 26, 2014 by Abby Norman

Triple Aim

The Centers for Medicare and Medicaid has adopted the concept of The Triple Aim to serve as a guiding light for healthcare organizations to improve patient outcome measures. Hospitals need to incorporate the outcomes measures into their workflows. One way that hospitals will be doing this in the next couple of years is through telehealth.[read more]

Collecting Small Patient Balances: A/R Best Practices

August 25, 2014 by Andy Salmen

2014 has certainly had the medical profession dealing with major changes in every facet of healthcare: just about every aspect of the physician practice has been affected by changes in policy and regulations. The ACA has made the recovery of the patient insurance copay and deductible portion of medical claim even more frustrating.[read more]

Why Video Matters in Hospital Marketing

August 25, 2014 by Jonathan Catley

video for hospital marketing

Is video a powerhouse marketing tool for hospitals? B2B Marketing reports that video campaigns are six times more effective than traditional promotional channels. Watching a video is more engaging than trying to read boring content or dry copy, especially if you can do it from a mobile device.[read more]

Curmudgeons and Physician Branding: Dr. Russell Faust

August 25, 2014 by Janet Kennedy

Dr. Russell Faust

Get Social Health spoke with Dr. Russell Faust about his life journey that brought him to being the founder of the Windriven Group, a consortium of physicians, healthcare copywriters, and marketers with a passion for optimizing the patient experience through connection in the digital world.[read more]

Hooray for the Ice Bucket Challenge

August 25, 2014 by Andrew Schorr

Daniel Mulhaney

ALS, a terrible and fatal condition that can take away your ability to eat, talk, and move, unfortunately, has no real effective medicines. It’s very personal for me as a close friend, Daniel Mulhaney of Mercer Island, Washington, has ALS and, despite a terrific Ice Bucket Challenge attitude, his health is going downhill.[read more]

The 6-Step Service Line Maintenance Checklist

August 25, 2014 by James Dias

checklist / shutterstock

Routine evaluation and tuning at monthly, semi-annual, and annual checkpoints are key to staying ahead of the competition and, more important, keeping up with patient expectations. Here’s a 6-step service line maintenance checklist to keep your program purring like a well-oiled machine.[read more]

Enterprise Dose Management Is Radiology's Opportunity to Lead

August 24, 2014 by Erica Carnevale

AHRA 2014

In a session at last week’s AHRA annual meeting titled, “An Executive Guide to Implementing a Successful Enterprise Dose Solution,” Chris Tomlinson, MBA, director of radiology at the Children’s Hospital of Philadelphia, urged administrators to not be myopic.[read more]

Bragging Rights: How Personal Branding Benefits Doctors

August 24, 2014 by Stewart Gandolf, MBA

personal branding

Driven by the forces of reform, healthcare has changed dramatically in the past few years. Competition is increasingly intense, and medical providers have been devising carefully crafted organizational as well as personal branding messages.[read more]

A Tale of Two Sensors: Misfit Shine vs. FitBit Zip

August 23, 2014 by Anne Weiler

Misfit Shine

On a 5-day back-packing trip in British Columbia, I put two sensors to the test. While neither were designed specifically for this purpose, my impressions are definitely relevant to the usability of the sensors in everyday life. I've been using the FitBit Zip for over a year, and I decided to also try the Misfit Shine.[read more]

Patient Safety Lessons All Around Us

August 23, 2014 by Tracy Granzyk MS, CPHQ

patient safety lessons at Telluride

As the Telluride Patient Safety Summer Camp 2014 Sessions come to a close, we are buoyed by our ever-expanding network of young and enthusiastic health care providers in-training, turning patient safety into a creative science. Colin Flood, an attendee, recently posted the following reminder that patient safety lessons exist all around us.[read more]

How to Tackle Vague Requirements in Health IT and Medical Device Software

August 22, 2014 by Shahid Shah

health IT / shutterstock

These days it’s pretty easy to build almost any kind of software you can imagine — what’s really hard, though, is figuring out what to build. As I work on complex software systems in government, medical devices, healthcare IT, and biomedical IT I find that tackling vague requirements is one of the most pervasive and difficult problems to solve.[read more]

5 Things CIOs Should Do in Light of the Recent Patient Records Theft

August 22, 2014 by Morgan Brown

patient security / shutterstock

Community Health Systems, which manages 206 hospitals in 29 states, reported this week that they were victims of Chinese hackers who infiltrated and stole more than 4.5 million patient records. The hackers made out with names, addresses and social security numbers for patients across the network during attacks in April and June.[read more]

5 Values You Should Prize in Physician Compensation Models

August 22, 2014 by Abby Norman

physician compensation

As we move toward value-based payment models, we might want to consider what values already exist within our healthcare organizations that will be reflective of this shift – and by supporting them, we can lead the charge to newer payment models.[read more]

Is Google Adwords a Good Marketing Option for Physicians?

August 21, 2014 by Jonathan Catley

Google Adwords

Is Adwords and other pay per click sites a respectable marketing choice for physicians? Since 2000, Google has been leveraging their Adwords model to generate income. Today, Google reports this tool is their main source of revenue, bringing in over 40 billion dollars a year.[read more]

Patient Reactance: What It Is and Why Clinicians Need to Be Aware of It

August 21, 2014 by Steve Wilkins

Can you say “reactance”? Anyone that has ever been a patient will catch on pretty quickly as to what reactance is and how it works. Reactance is how we respond to something that threatens to limit or eliminate our behavioral freedom. I recently experienced reactance in the course of “prepping” for a colonoscopy.[read more]

Social Media Optimization for Mobile Devices: What Healthcare Marketers Need to Know

August 21, 2014 by Michael Sherman

As more and more people use their smart devices to access social networks like Facebook, Twitter and Instagram, it has become increasingly critical that healthcare facilities optimize their media content not only for a desktop computer, but primarily for mobile devices, like smartphones and tablets.[read more]

CMS Proposed Payment Changes for Outpatient Procedures

August 21, 2014 by Andy Salmen

On July 14, 2014, the CMS released its Proposed Hospital Outpatient Prospective Payment System (OPPS) schedule for out-patient departments, ambulatory surgery centers (ASCs) and the Medicare Physician Fee Schedule (PFS). Here are the key points to know about how the proposed changes will affect physician medical billing.[read more]

5 Steps to Achieving URAC Specialty Pharmacy Accreditation

August 20, 2014 by Abby Norman

specialty pharmacy

Patients with multiple sclerosis, rheumatoid arthritis, cancer, hemophilia and other complex chronic disorders rely on specialty pharmacies to prepare and disperse their treatments. Specialty pharmacies that achieve the highest level of URAC accreditation indicate that they are devoted to the highest level of quality.[read more]

Patient Portals: Hiding in Plain Sight

August 20, 2014 by David E Williams

patient portal / shutterstock

Many physician offices have patient portals, since they’re a requirement for Meaningful Use Stage 2. But a new survey from Software Advice confirms what we knew intuitively – these portals don’t get much use. Patients don’t know they exist and doctors don’t use them a whole lot.[read more]

Visions of Care

August 20, 2014 by Christine Kapsa, NP, DNP

Americans want doctors who care about them, not just for them. Yes, we do want clinicians to be competent and skilled. But above all, we want doctors who genuinely care about our lives, listen to our concerns and allay our anxieties. So the visions of doctoring offered by two physician writers last week presented a jarring contrast.[read more]

To Up Patient Satisfaction, Hospital Supply Chain Units Need Better IT and Technology

August 20, 2014 by Shahid Shah

hospital / shutterstock

I’ve been looking at hospital supply chain automation and the IT surrounding it for a number of years now. Starting with Cardinal Health but then moving on to help a number of other vendors in the space, I’ve felt that there’s not been enough next-generation tech being applied to the low margin, high volume business of hospital supply management.[read more]

Physicians Lose Right of Free Speech

August 20, 2014 by Michael Kirsch

Free speech / shutterstock

A Federal Appeals Court recently decided in a Florida case that physicians could be sanctioned if they asked patients if they owned firearms if it was not medically necessary to do so. Entering this information into the medical record could also result professional discipline.[read more]

Michael Little Offers Insights on FDA's 2014 Regulations for LDTs

August 19, 2014 by Kenneth Walz

On July 31, 2014, the U.S. Food and Drug Administration announced its plans for regulation aimed at ensuring that certain tests used by healthcare professionals provide accurate, consistent and reliable results. I recently spoke to new Popper and Company senior advisor, Michael Little, Ph.D., about this regulation.[read more]

15 Reasons Your Claims May Have Been Denied

August 19, 2014 by Abby Norman

claim denial

A claim could have been denied for many reasons. The question is, could any of them been prevented? Many claim denials are completely avoidable – and in fact, there are practical ways you can combat claim denials. Review the following common claim denial reasons and begin reducing claim denials and boosting profits![read more]

Health Insurance Benefits: Can You Have It Your Way?

August 19, 2014 by Nicole Fisher

As the percentage of large employers that consider a shift to defined contribution and/or private exchange increases, the number of options – and flexibility in those options – must also increase. Consideration for those options rose last year from 14% to 18% among large employers (500+ employees).[read more]

The Role of Ultrasound Guidance in Heart Valve Procedures

August 19, 2014 by Jeffrey Bundy

heart surgery / shutterstock

Diseases of the aortic and mitral valves are the most common heart valve disease, affecting more than five percent of the population. One way to get a complete view of the structure and function of the heart valves is with transesophageal echocardiography (TEE).[read more]

Seizing the Opportunity for Transformative Change in Healthcare

August 19, 2014 by Matt Gretczko

As individuals, we all have that issue, topic, or subject that truly drives us. The healthcare industry is seeing an infusion of people that have this escalated passion. Couple this passion with innovative platforms and applications, and the opportunity to deliver truly transformative change can be realized.[read more]