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Hospital Administration

4 Questions to Ask About Bundled Payments

January 31, 2015 by Abby Norman

As an organization, you are ultimately choosing which bundled payment programs to use and you’re asking yourself a few important questions concerning quality, cost effectiveness, and specificity. Before your organization begins to contemplate this payment method, you should ask yourself a few important questions.[read more]

Best Denial Management Strategy: Avoid Denied Claims

January 30, 2015 by Abby Norman

It might seem painfully obvious, but when it comes to denial management, the best way to avoid denied claims is to make sure that your claims are correct and, therefore, won’t be denied. Thinking that’s easier said than done? Well, if you have the right information — and the right tools — it doesn’t have to be.[read more]

Does the Doctor-Patient Relationship Need Marriage Counseling?

January 30, 2015 by Casey Quinlan

The healthcare system is all about building patient engagement lately. Which makes me ask: if we get to engagement, will we ever get married? And if we do ... will we wind up needing marriage counseling? Short answer: we already need marriage counseling, and we're not even officially engaged yet.[read more]

A Happy Staff Means Successful Internal Hospital Marketing

January 29, 2015 by Jonathan Catley

Happy hospital staff

Are you leveraging your most effective hospital marketing asset? If you were to calculate the number of employees working in the medical industry, it would be in the hundreds of thousands. Marketers can use those voices as part of a campaign to build the brand, but only if administrators learn to pinpoint potential employee problems.[read more]

A Framework for Embracing Cloud in Health and Healthcare

January 29, 2015 by Bill Crounse

the cloud

When considering a move to the cloud, health organizations wrestle with how to evaluate the security and privacy aspects of the cloud and how these relate to their hospital’s or clinic’s existing risk profiles. There are benefits and challenges in whether applications and infrastructure are hosted on premise, off-premise or a combination of the two.[read more]

4 Key Signs It's Time to Outsource Your RCM

January 28, 2015 by Andy Salmen

What some people fail to appreciate is that RCM isn’t just about getting the bill out of the door. In fact, billing is just one of the many tasks you need to accomplish before being paid. Here are four key signs that it might time to consider outsourcing the revenue cycle management functions of your practice.[read more]

Avoiding Meaningful Use Penalties

January 27, 2015 by Andy Salmen

If you are a Medicare eligible provider, you are undoubtedly aware of the requirements for attesting to meaningful use (MU) of electronic health records (EHR) in your medical practice or hospital. There are consequences for failing to attest to Stage 1, and problems facing those who are now entering Stage 2 of MU.[read more]

Listen to Your Patient and They Will Tell You the Problem: A True Story

January 27, 2015 by Steve Wilkins

Physicians interrupt patients because it doesn’t take them long to "size up" the patient and arrive at a working diagnosis. But my wife’s recent emergency room visit and hospitalization underscores how wrong physicians can be when they interrupt or ignore the patient’s story.[read more]

New Marketing: Improving Service Line Profitability (Part One)

January 25, 2015 by Stewart Gandolf, MBA

Clinical service department profitability is a constant challenge for hospitals. What’s changed, however, is just about everything else. Boosting service line profitability requires adjustments to various “new school” marketing shifts. Carefully consider the following ideas and shifting to a new course for going forward.[read more]

How to Optimize Post Conversion

January 24, 2015 by Abby Norman

Accountable Care

As healthcare organizations continue to make the leap to Accountable Care status, post-conversion optimization services will be in demand. Those who made the transition over the last few years will find that 2015 is a great time to start taking a look at how they can optimize their ACO experience.[read more]

Price Transparency in Healthcare Still Lacking

January 23, 2015 by Bill Crounse

price transparency

Despite “health insurance reform” and the supposed rise of “consumerism” in healthcare, the system is still far from transparent or market-driven when it comes to the price of almost anything. Why we as consumers continue to tolerate this is a mystery.[read more]

What Would Empathy-Based Healthcare Look Like?

January 23, 2015 by Stewart Gandolf, MBA

Dr. Paul Rosen

Dr. Paul Rosen thinks a lot about empathy in healthcare delivery. As the Clinical Director of Service and Operational Excellence at Nemours Children’s Health System, he asks the challenging question, “What would healthcare look like if it was based on empathy?”[read more]