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doctor/patient relationship

Person-Centered HealthCare: Three Benefits of Improving the Patient Experience

March 22, 2013 by John Damouni

The government recently instituted Medicare’s Value Based Purchasing program to tie 1% of Medicare payments to patient satisfaction scores. For the first time in history, patient satisfaction is being directly linked to revenue on a national scale.[read more]

What Do Patients Want From Pharma?

March 19, 2013 by Pam Todd

Pharma questions: Bilal Kamoon/Flickr

Relationships require nurturing and regular self-examination. The only way to create strong partnerships is to ask ourselves what we’re contributing and whether or not it is what the other party in the relationship is truly seeking. So what do patients want from pharma?[read more]

Social Media and Doctors: Q&A with Doximity CEO Jeff Tangney

March 14, 2013 by David E Williams

Online doctor/patient relationships are the new frontier in social media. I asked Jeff Tangney, CEO of a professional online network for physicians called Doximity, to discuss the topic with me and to describe how Doximity fits in.[read more]

Suffering in Silence: When Doctors Fail to Ask The Right Questions

February 26, 2013 by Kevin Campbell

So, what is the lesson here? I think that for starters, it is imperative to LISTEN to our patients. I have blogged many times about the importance of developing a positive and productive doctor patient relationship. As we all know from our personal lives, one of the most important aspects of a relationship is effective two way communication.[read more]

Patient Experience: Exceeding the Patient’s Expectations

February 23, 2013 by John Damouni

The challenges of providing patients with a “positive experience” in healthcare are undeniable. Most healthcare organizations work hard to meet the basic level of service standards demanded by their patients, governmental regulations, and the marketplace.[read more]

4 Tips for Using HealthCare Social Media to Attract New Patients

February 20, 2013 by Mike Woo-Ming MD MPH

It is important for physicians to use social media to gain new patients. Such sites as Facebook, where millions of people are communicating on a daily basis, are an oasis of word of mouth referrals. Physicians can tap into that if they are actively using Facebook, or other social media tools. Social media provides an effective tool for getting noticed, interacting with, and gaining new patients.[read more]

Physician Ratings & Reviews: Doctors Distrust Them and Patients Ignore Them

February 12, 2013 by Lonnie Hirsch

The many and various “doctor review” sites seem to be as popular as the flu bug floating around the office. Doctors don’t like them and patients don’t use them, according to two recent surveys. But here’s why healthcare marketing professionals and medical providers shouldn’t dismiss consumer rating and reviews.[read more]

Patient Satisfaction and P4P – Three Things Doctors Need to Know

February 11, 2013 by Dike Drummond MD

In these early days of Pay for Performance in healthcare reimbursement (P4P), as the size of your paycheck begins to reflect your patient satisfaction scores, let’s have a frank discussion about three important topics all healthcare providers and organizations must understand going forward.[read more]

Policing The Internet: Physician Behavior In Cyberspace

February 9, 2013 by Kevin Campbell

As you might imagine because of visibility, the internet and social media outlets in particular, are another enormous area for potential regulation. Physicians are held to high standards for behavior both in and outside of the hospital (as they should be) and the cyberspace is no exception.[read more]

Doctor/Patient Relationship: 7 Ways to Maintain Patient Interaction in the Age of the EHR

February 8, 2013 by Andy Salmen

A common criticism of EMR (electronic medical records) use in medical practices is that it causes doctors to become less engaged and impersonal. This causes frustration for all parties - patients and physicians - because doctors didn’t sign up for computer duty and patients expect a doctor’s full attention during visits.[read more]

Seize the Moment for Patient-Centered Care

February 7, 2013 by Ann Bonham

As clinicians, researchers, educators and advocates, we are destined to be on both sides of the bedside. The need to focus on knowledge translation and evidence-based care in an aging society and complex world has never seemed so pressing.[read more]

Doctor/Patient Relationship-Are the Surveys Accurate?

February 6, 2013 by Steve Wilkins

We have all seen them. You know…those charts showing us how satisfied patients are with the way their doctors communicate. Did your doctor listen to you? Did you doctor explain things in a way you could understand? Funny thing about these charts, whether for they be for hospitals or doctor’s offices, is that 1) they never seem to change from year to year – 8O-90% of doctors communicate well with patients and 2) doctors’ communication are highly rated in patient satisfaction surveys at most if not all provider organizations.[read more]